Tomorrow: The 5 Senses in the Claims Process

How verbal and non-verbal interactions with customers during the claims process impact their perception, retention, renewals and referrals.   View this online.     Join us tomorrow!   The 5 Human Senses in the Claims Process Date: Wednesday, Dec 18 Time: 1:30pm ET / 10:30am PT Length: 1 Hour This cutting edge webinar maps the role the five human senses have during the claims process - and demonstrates how the smallest of decisions can have biggest impacts on overall customer satisfaction and retention. Learn more about this webinar » In this must-attend webinar for claims adjusters, managers and executives you'll learn: How each sense is impacted by specific claims handling tasks How insignificant gestures and decisions can have bigger, lingering impacts How perception is often more powerful than reality Through real life claim examples, how perception outweighed reality in customer's mindset Reserve your spot » ps: You'll automatically save $40 when you register today. After the live webinar, we'll send recordings to all registrants.   More training we think you'll like:   Live January 9th   How to Leverage the Underwriters' Use of Big Data and Predictive Models to Write More Business The insurance underwriting process is undergoing the most significant change in the past 50 years.     Live January 16th   The Proper Care and Feeding of Certificates of Insurance This course  reviews the legal and regulatory issues as well as the do’s and don’ts for handling Certificates of Insurance.     Watch anytime, on-demand   Construction Defect (2-part series) This program provides best practices for claims consultants, owners and general contractors in the event of a large construction defect loss.     Watch anytime, on-demand   The Future of the Work Comp Mod Are you ready for the change the National Council on Compensation Insurance (NCCI) is making to the calculation of the experience model? This is the first change in more than 20 years.     Watch anytime, on-demand   Workers Compensation Return to Work Programs Join Stacey as she teaches us how to implement, train and make return to work a successful practice in your company.       Have questions or need help? Send an email to webcasts@insurancejournal.com or call Barbara at 800-897-9965 x166.     Follow on Twitter | Friend on Facebook | Connect on LinkedIn | Forward to a friend Copyright © 2013 Wells Media Group, Inc., All rights reserved. Insurance Journal / Academy of Insurance 3570 Camino del Rio N Suite 200 San Diego, CA 92108 Toll Free: (800) 897-9965 Webinar Schedule On-Demand Training Contact Us unsubscribe from this list | update subscription preferences